Car purchase is always a significant decision to make. Each potential customer would normally start by gathering information, consulting with friends and would then finally go to the car dealership to talk to the salespeople. If the dealer’s staff and management are committed to give high quality service, that dealership will sell many cars in the coming years.

Mystery Shopping helps car dealers to ensure the service quality of their personnel by acting as a monitoring and control tool.

Recently, 4Service™ has been working in partnership with major car brands, providing professional prompt and in-depth evaluations of the service and sales quality of their dealers.

The specifics of automobile Mystery Shopping is mostly in the depth of the necessary evaluation. The most typical scenario is a Mystery Visit to a car dealer’s office, followed by a phone call and a second visit with mandatory test-drive, evaluating all details of the customer interactions from selling the benefits of the car to organizing the financing.

The most popular 4Service™ products for car dealers are:

• Mystery Shopping;
• Active Feedback;
• Mystery Calls;
• Active Training;
• Frontier Active.

You can contact us right now to get more detailed information about our products for car dealerships. Contact us...