In retail, it is the operational quality of staff and management that can have the most dramatic impact on sales and customer loyalty. In some retail markets, service quality is the only way that companies can differentiate themselves from their competitors. For instance, when selling home appliances, mobile phones and audio/video equipment with very similar product ranges in stock, it is only customer service quality that gives market players an edge over their competition.

A classic ongoing Mystery Shopping program is invaluable for measuring and ensuring service quality in retail networks. It is not unreasonable to state that it is impossible to control large retail chains without Mystery Shopping.

Retail chains have historically been the largest segment of 4Service clients. In our 9 years of operation, our mystery shoppers have completed over 140,000 visits to retail shops, which account for nearly half of all evaluations completed by 4Service shoppers. Major retail networks have been among our clients for several years.

The most popular 4Service products for Retail are:

• Mystery Shopping;
• Suggestive Sell Priority;
• Joker Shops;
• Integrity Shopping;
• Active Feedback;
• Acceptance Tracking.

You can contact us right now to get more detailed information about our products for retail. Contact us...